Important Information

Legal Purchase Policy:

It is very important for everyone purchasing from my shop to be adhering to the legal restrictions of their particular location. Every purchase must be made only by persons 18 or over (21 in some states), who are legally able to purchase pipes and tobacco products where they live. I make my glass pipes with carburetors, (clearing holes), because they are legal in my location and in other locations. If you live somewhere that this is a restriction for you, please make a note on your order requesting “no carb”. and I can make that adjustment for you.

Payment Policy

The payment form accepted at Checkout is Credit/Debit, only. This shop accepts MasterCard, Visa, American Express and Discover. We do not offer Paypal as an option. We can arrange email bank payments through Chase Quickpay, payment by e-check or money orders pay-by-mail (processing will not begin until payment has arrived)- Contact us directly to discuss these options. 

Card payments will require you to enter the address that the credit card is registered at- the Billing Address. This is the address that was given at the time of receiving the card, the address the issuing bank has currently on record for the card owner. This might be different than the address you would like to have your order shipped to (this address is entered at "Shipping Info"). If your transaction is returned as "declined" there is a good chance that all or part of the Billing address is not matching the bank records. You should check this before trying again, to prevent your bank from temporarily holding these funds. 

If your transaction is returned as declined, please be sure to recheck all of the ordering information before resending, including the delivery method, as they may have reset to the default. 

We fully prosecute credit card fraud, and reserve the right to refuse service to anyone for any reason.

Refund Policy

Please contact me as soon as possible if you decide to cancel your order. Cancellations requested after shipment can be sent back, UNOPENED marked “Return to Sender” and will be refunded the item price minus the shipping plus a handling charge ($1.50).

Return Policy

Items that are not to your liking can be returned by contacting me within 5days of delivery by contacting me and shipping it immediately back. Returning any item that has been used AT ALL will be cause for forfeiture of the purchase and shipping fees. All other returns will be fully refunded minus shipping plus a handling charge ($1.50).

Shipping Policy

Shipments only to adults 18+ (21 in some areas). Please be aware of your local laws, as it is your responsibility to not purchase items prohibited in your area.

Most items sold here are made-to-order by the artist and will be processed and shipped within 14 days. Actual time-frames for the completion of your order depends a great deal on the time of year, and flow of incoming supply but each order is processed in as timely of a manner as is possible, while still maintaining a sleep schedule. I do, however, understand that some purchases require more expediency, and so offer processing priority and expedited order upgrades.

Orders marked “Ready to Ship” will be mailed within 2 business days of purchase.

All purchases are shipped through the United States Postal service, First-Class or Priority mail (depending on size). You will receive an email upon shipment that will contain your tacking number, which you can use to estimate and track the delivery of your purchase.

It is very important to carefully enter your name and address correctly for reliable delivery. As well, it is your responsibility to have your packages delivered to a safe delivery location, as I will not be held responsible for lost, stolen or undelivered packages.

If you would like to ship using signature confirmation, or through a different shipping service, please contact me, and I will work out the optimal delivery options for you.

Custom Made Items

I do welcome inquiries about custom orders. If I decide to accept a request for consideration, I will discuss with you the pricing and design parameters in order to ensure that our design ideas are both relatively cohesive. I reserve the right to continue producing any particular design that I make. I respect the designs of other glass artists, and when possible, I will try to refer requests for pipe copies to the original blower.

I require payment for Custom Orders before I begin working on your purchase. Custom orders are subject to the 14 day processing time as other made-to-order pieces. Returned Custom Orders will be refunded minus 25%.

Made-to-order adjustments

Because most items sold here are made-to-order, certain adjustments can be requested to the design. Common requests are for a flattened spot to be on the bottom of the banana (I like the design better without them, but suite yourself), wider bowls, carbless pipes, initials to be added, color substitutions etc. I don't charge for most requests made in the notes to the order, but if your request involves extra or different materials, or a significant design change, I will contact you about any additional custom order fees.

Wholesale orders

I believe wholeheartedly in supporting ones local smoke shops, and have a range of Wholesale benefits.

Minimum $200 order, 40% discount on first $1000+, 45% thereafter, 50% on large recurring accounts.

MSRP calculated by price plus shipping and expedited processing upgrades. Shipping paid on pre-paid orders. COD orders must be arranged in advance, and will be charged shipping plus fees.

To apply, create an account and message me with Wholesale Status in the subject line.